COVID-19 UPDATES FOR OUR BEACON COMMUNITY IN VICTORIA

With the announcement of Stage 4 restrictions in metropolitan Melbourne and Stage 3 restrictions in regional Victoria, we recognise that this is a difficult time for Victorians. We support the government’s decisions which were made to protect our families, friends and communities and stop the spread of the virus. However, we also want to assure you that as a permitted service, we remain open for you – just in different ways – so that you can continue to have access to all the lighting essentials you need.

METROPOLITAN MELBOURNE STORES

Updates for our trade customers
  • All our metropolitan Melbourne stores are open to our trade customers with new trading hours of 7.30 am to 4 pm, Monday to Friday and 10 am to 4 pm, Saturday and Sunday.
  • Please wear a face covering and provide your contact details upon entry.
  • Our Beacon Trade Club members can also shop online 24/7 and enjoy free shipping on all orders plus 30-day hassle-free returns.
  • If you choose our contact-free Click & Collect service, here’s how it will work: 
  1. Select ‘Click & Collect’ when you order and pay online
  2. When your order is ready, we’ll call you
  3. Call us when you arrive in our store carpark
  4. Our team member will place your purchases next to your vehicle.
  • As a Trade Club member, you can also place your order over the phone and collect from your local store.
Updates for our retail customers
  • All our metropolitan Melbourne stores are closed to our retail customers from Thursday, 6th August to Sunday, 13th September.
  • But we’re open online for you 24/7! Enjoy free delivery on orders over $90.
  • If you choose our contact-free Click & Collect service, here’s how it will work: 
  1. Select ‘Click & Collect’ when you order and pay online
  2. When your order is ready, we’ll call you
  3. Call us when you arrive in our store carpark
  4. Our team member will place your purchases next to your vehicle.
  • All our metropolitan Melbourne stores have new hours for our Click & Collect service: 7.30 am to 4 pm, Monday to Friday and 10 am to 4 pm, Saturday and Sunday.
  • Here’s a list of all our metropolitan Melbourne stores that have been impacted by stage 4 restrictions:

Abbotsford
Balwyn Nth
Bayswater
Burwood
Camberwell
Chirnside Park - Outlet
Coburg
Craigieburn
Cranbourne - Outlet
Essendon - Outlet
Fountain Gate - Outlet
Frankston
Heidelberg
Hoppers Crossing - Outlet
Maribyrnong
Mentone
Moorabbin
Nunawading
Oakleigh
Pakenham
Preston
Scoresby
South Melbourne
South Morang
St Kilda
Thomastown
Watergardens
Waurn Ponds - Outlet

REGIONAL VICTORIA STORES

  • All our stores in regional Victoria remain open to both our retail customers and our trade customers with no change in their trading hours. Check your local store’s trading hours here.
  • All our regional stores will operate according to stage 3 restrictions.
  • We continue to diligently follow all government guidelines and ensure that our stores are safe for you. This includes physical distancing, wearing face coverings, limiting the number of people in the store at one time and maintaining the highest levels of sanitation.

Here’s a list of all our regional Victoria stores that have been impacted by stage 3 restrictions:
Ballarat
Bendigo
Geelong
Warrnambool 

COVID-19 INFORMATION & UPDATES FOR OUR BEACON COMMUNITY OUTSIDE VICTORIA

HOW WE’RE HELPING YOU TO LIVE BRIGHTER AND STAY SAFE

Even during these difficult times but especially during these difficult times, our purpose stays the same – to brighten up your lives and help you love the space you’re in. While we stay true to our purpose, we’re doing all we can and more to ensure that you and our team members stay safe. Because for us, our people always come first, above everything else.

As the COVID-19 crisis is an evolving one where one day is different from the next, we continue to actively follow and implement the guidelines from the federal and respective state governments to ensure that shopping with us is always safe and convenient.:

WHEN YOU SHOP IN OUR STORES

  • We’ve increased cleaning and sanitation in all our stores.
  • We’ve provided hand sanitisers in every store for your use.
  • Our team members will give you more space while you shop and maintain the recommended distance while you check out.
  • We encourage you to use contactless payment methods like your credit card instead of cash.
  • If unwell, our team members will rest and recover at home.
  • • Please wear face coverings in-store if that’s mandatory in your state of residence.

As with everything, safety goes both ways. So, when shopping in store, please respect the social distancing guidelines we’ve put in place. While we usually love to see lots of customers in our stores,we’re currently limiting numbers according to each state’s guidelines.

Of course, if you’re feeling unwell, we request you to stay at home and take care of yourself. Shop from the comfort of your couch at beaconlighting.com.au and get your purchases delivered to your doorstep.

WHEN YOU SHOP ONLINE

If you prefer to shop from home, you’ll find our entire range of products on our website beaconlighting.com.au. Just place your order and we’ll get your purchases delivered to you.

To further support you during this time, we’re now offering FREE shipping on all orders over $90 (reduced from $150). Don’t forget to take advantage of our FREE 3-hour Click & Collect service and hassle free 30-day returns.

To ensure that you feel safe and comfortable when using our Click & Collect service, we’ve introduced a contact-free option. Here’s how it will work: 

  1. Select ‘Click & Collect’ when you order and pay online.
  2. When your order is ready, we’ll call you.
  3. Choose a pick-up time: 9am–11am or 3pm–5pm. Call us when you arrive in our store carpark.
  4. Our team member will place your purchases in your boot with a smile but without contact!

If you prefer to collect your order in-store, come on in, we have several measures in place to keep you safe.

Stay connected with us on Instagram and Facebook to brighten your day with endless inspiration, beautiful designs and positive stories.

WHEN YOU USE OUR DESIGN & WARRANTIES SERVICES

Our electricians will continue to visit your home or business (this can change at any time) to carry out installations and repairs once they’ve assessed that it’s safe to do so.

Our accredited lighting designers from Beacon Design Studio will suspend in-home consultations for a while and will conduct consultations via videoconference instead.

NEED MORE INFORMATION?

Please call us on 03 8561 1599 or email us at support@beaconlighting.com.au. We’re always here for you.

WE’RE ALL IN THIS TOGETHER

We want to acknowledge your continued support as a loyal customer and the important role you play as a part of our Beacon community. From the bottom of our hearts, thank you. We also encourage you to continue backing your local businesses who need you now more than ever.

We’re positive about the future and the world we live in and we know that together, we’ll get through this. Take care of yourselves, be kind to each other, and stay safe.